Refund Policy

1. Overview

   We want you to be satisfied with ZestScout. This policy explains when you    can request a refund, how to do it, and how we process approved refunds.    It applies to purchases made through our Merchant of Record,    Paddle Holding Ltd. (“Paddle”).  

2. 14-Day Money-Back Guarantee

   • If you are a first-time subscriber and are not happy with the    service, you may cancel and request a full refund within    14 calendar days of the initial charge (“Guarantee    Period”).
   • Guarantee Period refunds apply to both monthly and annual plans.
   • After 14 days, charges are non-refundable (see Section 4 for    exceptions).  

3. Subscription Cancellations & Renewals

   • You may cancel at any time from your account settings. The subscription    remains active until the end of the current billing cycle, and no further    charges are made.
   • Renewal payments are not eligible for refund unless required by    law or covered by Section 4.  

4. Additional Refund Situations

   We will issue a full or partial refund outside the Guarantee Period if:    

         
  • we accidentally charge you in error (e.g., duplicate payment);
    •      
  • our service has a prolonged, verifiable outage of 48 hours or more;      or
    •      
  • a charge is proven to be fraudulent.
    •    

5. Non-Refundable Scenarios

   • Requests made after 14 days from first purchase (unless Section 4    applies).
   • Accounts suspended or terminated for violating our    Terms of Service.
   • Promotional or discounted plans clearly marked “non-refundable.”
   • Failure to use the service (“change of mind” after the Guarantee Period).  

6. How to Request a Refund

   Send an email to    support@zestscout.com with: (1) the email used for purchase,    (2) Paddle transaction ID, and (3) brief reason for the request.      
We review all requests within five (5) business days.  

7. Processing of Approved Refunds

   • Refunds are issued to the original payment method.
   • Depending on your bank or card issuer, funds typically appear within    5-10 business days after approval.
   • We may limit multiple refund requests from the same account or IP to    prevent abuse.  

8. EU Right of Withdrawal

   If you are an EU consumer, you have a legal right to withdraw from a    purchase of digital services within 14 days. By starting to use ZestScout    immediately after purchase, you expressly consent to the immediate    performance of the service and acknowledge that you will lose the statutory    withdrawal right once the service is fully provided. Our 14-Day    Money-Back Guarantee (Section 2) preserves a comparable right during that    initial period.  

9. Changes to This Policy

   We may update this Refund Policy from time to time. Material changes will    be announced on our website at least 15 days before they take effect. The    date at the top of this page always shows the latest revision.  

10. Contact Us

   Questions? Email us anytime at    support@zestscout.com.  

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